A2ZDental Policy on Cancellations & Failure to Attend
We want you to have a very smooth experience at A2ZDental.
The experience starts right from the appointment, timely arrival helps the team
to be focused in achieving optimal outcomes in the allocated time. Short notice
appointment cancellation, failed attendance or late arrival (of more than ten
minutes) disrupts service for other patients and our staff.
We are a small business and experience high demand for
appointments at A2ZDental, We have the following Cancellation Policy to all
1 . Where a patient cancels an
appointment or does not attend, offering less than 48 hours notice:
First occurrence, we understand that
situations can happen (extreme weather, emergencies, traffic jams etc.)
and we will NOT request a cancellation fee.
For second and
subsequent appointments, we request a deposit in lieu of a short notice
cancellation fee. The deposit will be requested to reserve a further
appointment and attributed to your future treatment.
2 . Cancellations with less than 24 hours notice incur a $30 short
notice cancellation fee at the discretion of management.
3 . Cancellation
Fees are non-refundable.
reserve the right to request patients who continually cancel appointments at
short notice, fail to attend, arrive late or are simply rude to find another
dentist. We exist to personally care for our patients and keeping to schedule
is the only way we can continue to offer our quality service to all our